Shipping Policy

Welcome to Balsta.shop, your trusted online shopping destination for quality products and smooth customer experience.
This Shipping Policy explains how we process, dispatch, and deliver your orders while maintaining transparency and reliability in every step of our service.

Our business is operated by Mr. Goswami Dineshgiri Himmatgiri, based in Pune, Maharashtra, India, and we take pride in delivering your favorite products quickly and safely across India.

📍 Registered Business Details

Business Name: Balsta.shop
Proprietor: Goswami Dineshgiri Himmatgiri
Registered Address: 10, Gulmohar Society, Near ISKCON Temple, Plot No. 9, Pune, Maharashtra, 411021, India
Email: info.balstashop@gmail.com
Contact Number: +91 8439928548
Website: www.balsta.shop

🚀 Order Processing Time

  • All orders placed on Balsta.shop are processed within 1 to 3 business days (excluding Sundays and public holidays) after successful payment confirmation.

  • You will receive an order confirmation email as soon as your order is placed, followed by a dispatch notification with your tracking details once it ships.

  • Orders placed after 6:00 PM IST will be processed the next working day.

📦 Shipping & Delivery Timelines

We partner with leading logistics and courier companies such as Delhivery, Blue Dart, DTDC, and India Post to ensure safe and timely delivery.

Estimated delivery time:

  • Metro Cities: 3 – 7 business days

  • Non-Metro Areas / Remote Locations: 7 – 10 business days

  • Rural / Hard-to-Reach Areas: Up to 12 business days

Delivery times may vary depending on product availability, destination, courier efficiency, and unforeseen logistics delays.

🌐 Delivery Coverage

We currently deliver to all major cities and towns across India.
At the moment, international shipping is not available, but we plan to expand globally soon.

If your delivery pin code is not serviceable, our system will notify you at checkout, and no payment will be processed.

💰 Shipping Charges

We offer Free Shipping on most orders within India.
However, a minimal shipping charge may apply in the following cases:

  • Remote or difficult-to-reach delivery locations

  • Heavier items requiring special handling

  • Express delivery requests

All applicable shipping charges will be clearly shown before you complete your payment.

📍 Order Tracking

Once your order is shipped:

  • You will receive a tracking link via email or SMS.

  • You can track your order directly through our courier partner’s website or from the “Track Order” section on Balsta.shop.

If you do not receive tracking details within 3 business days, please reach out to us at info.balstashop@gmail.com or call +91 8439928548.

📬 Address Accuracy & Failed Deliveries

Customers are requested to ensure that the shipping address, pin code, and contact number provided at checkout are accurate and complete.
We are not responsible for delivery issues caused by:

  • Incorrect or incomplete addresses

  • Customer unavailability during delivery attempts

  • Refusal to accept the parcel

In case of a returned shipment due to such reasons, re-shipping charges may apply.

📦 Multiple Shipments

If your order includes multiple items, they may be shipped separately from different warehouses depending on product availability and supplier location.
You will receive individual tracking details for each shipment.

🚫 Delayed or Lost Shipments

We aim to deliver all orders within the promised timeframe.
However, in rare cases where there are courier delays, strikes, or natural calamities, the delivery may be delayed beyond our control.

If your package is lost or untraceable, we will initiate an investigation with our courier partner. Once confirmed, you will be eligible for a replacement or full refund as per our Refund & Cancellation Policy.

🧾 Proof of Delivery (POD)

Our courier partners require a signature or OTP confirmation upon delivery as proof that the order has been received successfully.
Please ensure that you or an authorized person is available to accept the delivery.

🧠 Change in Shipping Address

If you wish to change your shipping address:

  • Please contact us within 12 hours of placing your order at info.balstashop@gmail.com.

  • Once the order is shipped, address changes will not be possible.

📅 Undelivered / Returned Orders

If an order is returned to us due to non-delivery, incorrect address, or customer unavailability, the customer can request a re-shipment by paying additional courier charges.

If the customer chooses to cancel instead, a partial refund will be processed after deducting two-way shipping and handling costs.

🧾 Tax & Invoice

Every order comes with a GST-compliant invoice showing the product cost, taxes, and shipping details.
This ensures full transparency and authenticity for all transactions on Balsta.shop.

🔒 Secure Packaging

All products are securely packed using tamper-proof, eco-friendly materials to ensure that your order reaches you safely without damage.

If you receive a damaged or tampered package, please do not accept the delivery and contact us immediately with photographs at info.balstashop@gmail.com.

💬 Customer Support

For any shipping or delivery-related queries, contact us through the following:

📞 Phone: +91 8439928548
📧 Email: info.balstashop@gmail.com
🏠 Address: 10, Gulmohar Society, Near ISKCON Temple, Plot No. 9, Pune, Maharashtra, 411021, India
🕒 Support Hours: Monday to Saturday – 10:00 AM to 7:00 PM

We strive to respond to all queries within 24 business hours.

⚖️ Policy Updates

Balsta.shop reserves the right to update, amend, or modify this Shipping Policy at any time to comply with logistics, legal, or operational requirements.
All updates will be reflected on this page with the latest revision date mentioned below.

Last Updated: 09/10/2025

Balsta.shop – Fast, Reliable & Transparent Shipping Across India