Contact Us

Welcome to Balsta.shop, your trusted online destination for quality lifestyle and fashion essentials.
We value every customer and believe in maintaining transparent, prompt, and friendly communication. This Contact Us Policy outlines how you can easily reach us for any queries, assistance, or feedback.

---

1. Our Commitment to You

At Balsta.shop, we prioritize our customers’ satisfaction and convenience. Whether you have a question about your order, a product inquiry, a refund request, or a general concern, our dedicated support team is always ready to assist you in a timely and professional manner.

We believe in clear communication and provide multiple channels for you to connect with us directly.

---

2. How to Reach Us

Customer Support Email

For all general inquiries, order updates, or assistance related to your purchases, please email us at:
📧 info.balstashop@gmail.com

Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM (IST). We strive to respond to all queries within 24–48 business hours.

---

Phone Support

📞 +91 8439928548
You can reach our customer care team during working hours for any urgent assistance or order-related concerns.

---

Registered Office Address

Balsta.shop
Attn: Goswami Dineshgiri Himmatgiri
📍 10, Gulmohar Society, Near ISKCON Temple, Plot No. 9, Pune, Maharashtra, 411021, India

This is our registered business address for official correspondence. Please note that we currently operate as an online-only D2C store, and customer walk-ins are not available.

---

3. For Order & Delivery Support

If you have already placed an order, please include the following details in your email or message:

• Full Name

• Order Number

• Registered Email Address

• Description of the issue

This will help us verify your order quickly and resolve your concern efficiently.

---

4. Business Hours

• Monday – Saturday: 10:00 AM to 7:00 PM (IST)

• Sunday: Closed

• Public Holidays: Email support only

We aim to address every inquiry as quickly as possible, and most requests are resolved within 1–2 business days.

---

5. Feedback and Suggestions

We appreciate your valuable feedback and suggestions!
If you have ideas for product improvement or website experience enhancements, please write to us at info.balstashop@gmail.com. Every suggestion helps us grow and serve you better.

---

6. Escalation Matrix

If your concern remains unresolved for more than 3 working days, you may escalate it by writing directly to:
📩 goswami.himmatgiri@balsta.shop (Senior Customer Relations Officer)

We will prioritize escalated concerns and ensure a fair and satisfactory resolution.

---

7. Important Notes

• Please avoid sharing sensitive details such as passwords or payment information over email or phone.

• All official communication will only come from our verified email domain @balsta.shop or @gmail.com.

• Balsta.shop will never ask for your banking credentials or OTP for refunds or verifications.

---

8. Our Promise

We at Balsta.shop are dedicated to maintaining the highest standards of trust, security, and customer satisfaction. Your experience matters to us, and our support team works tirelessly to ensure every interaction reflects our brand values — honesty, care, and commitment.

---

9. Contact Summary

---

Last Updated: 09/10/2025

At Balsta.shop, every inquiry is important. We appreciate your trust and support as we continue to grow and serve you better every day.

Thank you for shopping with Balsta.shop ❤️