FAQ'S

Welcome to Balsta.shop’s FAQ section!
We’ve compiled answers to the most commonly asked questions to help you have a smooth and confident shopping experience with us.

If you don’t find your query listed here, feel free to contact us anytime at info.balstashop@gmail.com or call us at +91 8439928548.

1. What is Balsta.shop?

Balsta.shop is a Direct-to-Consumer (D2C) online brand that offers a wide range of quality lifestyle, fashion, and daily-use products.
We are based in Pune, Maharashtra, India, and operate under a registered business managed by Mr. Goswami Dineshgiri Himmatgiri.

Our mission is to deliver premium quality, trustworthy products right to your doorstep with secure payments and transparent services.

2. Is Balsta.shop a trusted and legitimate website?

Yes, absolutely!
Balsta.shop is a verified and legitimate online shopping store operated from our registered address:
📍 10, Gulmohar Society, Near ISKCON Temple, Plot No. 9, Pune, Maharashtra, 411021, India.

We operate ethically with transparent policies, secure payment gateways, and real customer support to ensure 100% trust and satisfaction.

3. How can I place an order?

Placing an order on Balsta.shop is simple:

Browse our products and select your favorite items.
Choose the size, color, or variant (if applicable).
Add the item to your cart.
Proceed to checkout, fill in your shipping details, and complete your payment securely.

Once your order is confirmed, you’ll receive an order confirmation email along with your unique tracking ID.

4. What payment methods do you accept?

We offer secure and encrypted payment options through verified gateways:
💳 Credit Cards
💳 Debit Cards
💳 UPI (Google Pay, PhonePe, Paytm, etc.)
💳 Net Banking
💳 Wallets

All payments are processed securely through PCI-DSS compliant payment gateways, ensuring your information is always protected.

5. How do I know if my order was successful?

After completing your order, you will receive:

A confirmation email with your Order ID.
An SMS notification (if mobile number is provided).

You can also log in to your account on our website and view your Order History for real-time status updates.

6. How long will my order take to arrive?

We usually dispatch all confirmed orders within 1–3 business days of receiving payment.
Estimated delivery time:

Metro Cities: 4–7 working days
Other Areas: 7–10 working days

Please note that delivery timelines may vary slightly during holidays, festivals, or due to logistics partner delays.

7. How do I track my order?

Once your order is shipped, you’ll receive a tracking link via email and/or SMS.
You can click on that link to track your shipment in real time.

If you face any issues while tracking, simply contact our support team at info.balstashop@gmail.com.

8. What are your shipping charges?

We offer Free Shipping on most orders across India.
However, certain remote or special delivery areas may attract a minimal logistics fee, which will be displayed during checkout before payment confirmation.

9. What is your return and refund policy?

We offer a hassle-free return and refund policy for eligible products.
If you receive a damaged, defective, or wrong product, please contact us within 7 days of delivery with clear photos or videos.

Once verified, we will initiate a replacement or full refund as per our Refund & Cancellation Policy.
Please visit our full refund policy page for more information.

10. Can I cancel my order?

Yes. Orders can be canceled before dispatch by contacting us at info.balstashop@gmail.com or through the “Contact Us” section on our website.

Once shipped, cancellations are not allowed; however, you can apply for a return after delivery.

11. What if I receive the wrong or damaged product?

In the rare case that you receive an incorrect or damaged item:

Contact our support team immediately at info.balstashop@gmail.com.
Share photos or unboxing video proof.
Our team will verify and arrange a replacement or refund at no extra cost.

We stand by our commitment to customer satisfaction and ensure every genuine issue is resolved promptly.

12. Do you ship internationally?

Currently, we deliver only within India.
However, we are working on expanding our operations to international markets in the near future.

13. Are my personal details safe with Balsta.shop?

Yes, 100%.
We strictly follow data privacy laws and never share your personal or financial details with any third party.
All payments and transactions are processed through secure SSL-encrypted gateways for complete protection.

For full details, please refer to our Privacy Policy page.

14. How can I contact Balsta.shop for support?

We’re always here to help!

📞 Phone: +91 8439928548
📧 Email: info.balstashop@gmail.com
🏠 Registered Address: 10, Gulmohar Society, Near ISKCON Temple, Plot No. 9, Pune, Maharashtra, 411021, India
🕒 Support Hours: Monday to Saturday – 10:00 AM to 7:00 PM

Our dedicated support team strives to respond within 24 business hours.

15. Do you offer cash on delivery (COD)?

Currently, we offer Prepaid Orders Only to maintain contactless delivery and security.
However, we may enable Cash on Delivery (COD) in select areas soon.

16. What happens if my payment fails?

If your payment fails but the amount is debited from your account, it will be automatically refunded to your original payment source within 5–7 business days (depending on your bank).

You can always email us with payment proof at info.balstashop@gmail.com for faster resolution.

17. What if I want to change my shipping address after placing the order?

You can update your shipping address within 12 hours of placing your order by contacting our support team.
After dispatch, no address changes can be made.

18. Do you provide invoice and tax details?

Yes, every order comes with a GST-compliant invoice showing the total amount, tax breakdown, and payment confirmation for transparency.

19. How can I provide feedback or reviews?

We’d love to hear from you!
You can share your feedback, product reviews, or testimonials directly through our website or email us at info.balstashop@gmail.com.

Your input helps us improve and serve you better every day.

20. How does Balsta.shop ensure quality?

All products listed on Balsta.shop undergo multiple quality checks before dispatch.
We source only from trusted suppliers and manufacturers who meet our internal quality and compliance standards.

Still Have Questions?

If you still have any queries or concerns, please reach out to our customer service team — we’re always happy to help!

📧 Email: info.balstashop@gmail.com
📞 Phone: +91 8439928548
🌐 Website: www.balsta.shop