Refund & Cancellation Policy

Effective Date: 09/10/2025
Website: www.balsta.shop
Business Name: Balsta.shop
Owner / Proprietor: Mr. Goswami Dineshgiri Himmatgiri
Registered Address: 10, Gulmohar Society, Near ISKCON Temple, Plot No. 9, Pune, Maharashtra, 411021, India
Email: info.balstashop@gmail.com
Contact Number: +91 8439928548

1. Introduction

At Balsta.shop, customer satisfaction is our top priority.
We take every effort to ensure that all products listed on our website are of high quality and accurately described.

However, we understand that there may be situations where you need to request a refund, replacement, or cancellation. This policy outlines your rights and our process for handling such requests transparently and efficiently.

By purchasing from Balsta.shop, you agree to the terms mentioned in this Refund & Cancellation Policy.

2. Order Cancellation Policy

We understand that sometimes you may wish to cancel an order shortly after placing it.
Our cancellation rules are as follows:

You can cancel your order within 24 hours of placing it, provided the order has not been dispatched.
To cancel your order, please email us at info.balstashop@gmail.com or call our support at +91 8439928548 with your Order ID.
Once the order has been shipped or is in transit, it cannot be canceled.

If cancellation is approved, the refund will be initiated within 5–7 business days to the original payment method.

3. Return & Replacement Policy

We offer replacements or returns only under the following circumstances:

Eligible Conditions for Return/Replacement:

The product is defective, damaged, or incorrect upon delivery.
The product received differs significantly from the item displayed on our website.
The product is unused, unworn, and in original packaging with tags intact.

Non-Eligible Conditions:

Change of mind after receiving the product.
Product damaged due to improper use, handling, or washing.
Items bought on clearance/sale/discount are not eligible for return unless damaged in transit.

To initiate a return or replacement:

Contact us within 48 hours of receiving the product.
Send an email to info.balstashop@gmail.com with your Order ID, photos of the product, and a brief description of the issue.
Our team will verify your claim and arrange a pickup if approved.

Once the product is received and inspected by our team, a replacement or refund will be processed as per eligibility.

4. Refund Policy

Refunds are processed under the following circumstances:

If your order is canceled before dispatch.
If you have received a defective or damaged product and it cannot be replaced.
If your return request has been approved after inspection.

Refund Timeline:

Refunds will be processed within 5–7 business days from the date of approval.
The amount will be credited to your original payment method (bank account, UPI, wallet, or card).
In rare cases, bank processing may take up to 10 business days.

Important Notes:

Shipping and handling charges are non-refundable unless the return is due to a seller error (defective or wrong item).
Partial refunds may apply if a part of the order is returned.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank account or payment source again.
Contact your credit card company or payment provider.
If the issue persists, reach out to us at info.balstashop@gmail.com, and we’ll help you track the refund status.

6. Damaged or Incorrect Product Claims

If your order arrives damaged, incorrect, or incomplete:

Please report it within 48 hours of delivery via email at info.balstashop@gmail.com.
Include clear images/videos of the packaging and product for verification.
Once verified, we will offer a free replacement or refund (as applicable).

We do not accept complaints raised after 7 days of product delivery.

7. Shipping Cost for Returns

If the return is due to a defective or incorrect item, we will cover the return shipping charges.
If the return is due to personal reasons (such as dislike, wrong size, etc.), the shipping cost must be borne by the customer.
We recommend using a reliable courier service with tracking when sending items back to us.

8. Exchange Policy

Exchanges are available only for defective or wrong items.
Replacement is subject to availability of stock.
If the same product is unavailable, a full refund will be processed instead.

9. Mode of Refund

Refunds are issued only through the original mode of payment used during the purchase:

Credit/Debit Card
UPI / Wallets
Net Banking

No cash refunds are issued under any circumstances.

10. Important Notes

Balsta.shop reserves the right to refuse any refund or replacement request that does not meet the policy requirements.
All return or refund approvals are subject to quality inspection by our fulfillment team.
Refunds will not be initiated if the returned item is used, washed, damaged, or missing original packaging/tags.

11. Modification or Cancellation by Balsta.shop

In rare cases, Balsta.shop may cancel an order due to:

Stock unavailability
Incorrect pricing or technical errors
Fraudulent or incomplete transactions

In such cases, customers will receive a full refund to their original payment method within 5–7 working days.

12. Customer Support

We aim to make your shopping experience smooth and satisfying. For any refund or cancellation-related queries, please contact us:

📧 Email: info.balstashop@gmail.com
📞 Phone: +91 8439928548
🏠 Address: 10, Gulmohar Society, Near ISKCON Temple, Plot No. 9, Pune, Maharashtra, 411021, India
🕒 Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM

Our customer care team will respond to your query within 24–48 working hours.

13. Policy Updates

We may modify or update this Refund & Cancellation Policy at any time without prior notice.
The latest version will always be available on this page and will take effect immediately upon publication.

Last Updated: 09/10/2025

Balsta.shop – Committed to Quality, Trust & Customer Satisfaction.