Privacy Policy

Effective Date: 09/10/2025
Website: www.balsta.shop
Business Name: Balsta.shop
Owner / Proprietor: Mr. Goswami Dineshgiri Himmatgiri
Registered Address: 10, Gulmohar Society, Near ISKCON Temple, Plot No. 9, Pune, Maharashtra, 411021, India
Email: info.balstashop@gmail.com
Contact Number: +91 8439928548

1. Introduction

Welcome to Balsta.shop, your trusted online shopping destination for high-quality lifestyle and fashion products.

At Balsta.shop, we value your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, use our services, or make a purchase.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

2. Information We Collect

When you use Balsta.shop, we collect both personal and non-personal data to process your orders efficiently and improve your shopping experience.

a) Personal Information

We may collect the following personal details:

  • Full Name

  • Email Address

  • Mobile Number

  • Billing and Shipping Address

  • Payment Information (processed securely through payment gateways)

  • Order and Transaction Details

  • Communication Records (emails, messages, support requests)

b) Non-Personal Information

We automatically collect:

  • Browser type, device, and operating system

  • IP address and geographic location

  • Pages visited and time spent on the website

  • Cookies and web beacons (for analytics and personalization)

3. How We Use Your Information

We use your personal data for legitimate business purposes only. This includes:

  1. Order Processing: To confirm, fulfill, and deliver your orders.

  2. Payment Management: To process secure online payments through trusted gateways (Razorpay, Cashfree, PayU, etc.).

  3. Communication: To send order updates, confirmations, promotional offers, and respond to queries.

  4. Customer Support: To assist with returns, cancellations, or complaints.

  5. Marketing & Personalization: To improve your shopping experience through recommendations and offers.

  6. Legal Compliance: To comply with applicable Indian laws such as the Information Technology Act, 2000 and Consumer Protection Act, 2019.

4. How We Protect Your Information

We employ strict data protection and security measures to prevent unauthorized access, misuse, or disclosure.

  • SSL (Secure Socket Layer) encryption secures all transactions.

  • We never store your credit/debit card details on our servers.

  • Access to personal information is restricted to authorized personnel only.

  • Regular security audits and malware scans ensure data safety.

  • All third-party payment processors comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

5. Cookies Policy

Our website uses cookies to enhance user experience. Cookies help us:

  • Remember your preferences and shopping cart contents

  • Understand browsing behavior and site performance

  • Offer personalized recommendations

You can choose to disable cookies in your browser settings, but some website features may not function properly as a result.

6. Third-Party Services

We may use trusted third-party service providers for:

  • Payment processing

  • Order shipping and delivery

  • Marketing, analytics, and customer communication

These partners are bound by confidentiality and data protection agreements.
We never sell, trade, or rent your personal data to anyone.

Examples include:

  • Payment Gateways: Razorpay, Cashfree, PayU

  • Courier Partners: Delhivery, DTDC, Blue Dart, India Post

  • Analytics Tools: Google Analytics, Meta Pixel

7. Data Retention Policy

We retain your personal data only for as long as necessary to:

  • Complete your purchase and comply with legal obligations

  • Resolve disputes and enforce our policies

After this period, your data is securely deleted or anonymized.

8. Your Rights

As a customer, you have the following rights:

  • Right to access your personal data

  • Right to correct inaccurate details

  • Right to withdraw consent for marketing communications

  • Right to request deletion of your data (as per legal limits)

To exercise these rights, please contact us at info.balstashop@gmail.com.

9. Sharing of Information

We share your information only in the following circumstances:

  • With courier companies for delivery

  • With payment processors to complete transactions

  • With legal authorities if required by law

We do not sell or disclose personal data for profit or advertising.

10. Data Security & Payment Safety

All financial transactions are handled through secure, PCI-DSS–compliant payment gateways.
We do not store card details, UPI IDs, or bank information on our website.

Your payment details are encrypted and transmitted securely between your device, our site, and the payment processor.

11. Email Communication

By providing your email, you consent to receive:

  • Order-related notifications

  • Transaction receipts

  • Marketing and promotional offers (optional)

You can unsubscribe from marketing emails anytime by clicking the “Unsubscribe” link at the bottom of our emails or contacting us directly.

12. Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for their privacy practices, so we recommend reviewing their privacy policies separately before interacting with them.

13. Children’s Privacy

Balsta.shop does not knowingly collect data from children under the age of 18 years.
If you believe that your child has provided us with personal information, please contact us immediately, and we will delete it.

14. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time to reflect business, legal, or technological changes.
The updated version will always be available on this page with the “Last Updated” date clearly mentioned.

15. Contact Information

For any privacy-related concerns, corrections, or requests, please contact:

📞 Phone: +91 8439928548
📧 Email: info.balstashop@gmail.com
🏠 Address: 10, Gulmohar Society, Near ISKCON Temple, Plot No. 9, Pune, Maharashtra, 411021, India
🕒 Working Hours: Monday to Saturday – 10:00 AM to 7:00 PM

We will respond to all valid privacy and data requests within 7 business days.

Last Updated: 09/10/2025

Balsta.shop – Committed to Transparency, Trust, and Data Protection.